Interface Technologies, Inc. (ITI) Creates Key Management
Tool for ATM USA
Released on = October 5, 2005, 11:39 am
Press Release Author = Diane Pettus/ Pettus.Inc
Industry = Software
Press Release Summary = Software Allows Quick Response to Trouble Tickets
Press Release Body = Raleigh, NC -- ATM USA is the nation's leader in ATM placement
programs, installing its machines in high traffic areas such as convenience stores,
grocery stores, shopping malls, casinos, hotels and truck stops nationwide. When
Mitch Lancaster, ATM USA’s Vice President of Operations, sought to better manage the
complexities of providing service to the company’s 2500 machines, he turned to
Interface Technologies for a comprehensive and integrated technology solution. “Good
service for us means replying as quickly as possible to a trouble ticket,” Lancaster
says. ATM USA not only received exactly what Lancaster was hoping for to improve his
company’s response time but found the perfect partner in ITI. “It was a partnership
for sure,” he says. “ITI does a great job, and they have great ideas.”
The partnership began with ITI asking good questions, listening to the answers, and
taking good notes. Mitch described what he was looking for, the best case scenario,
and then asked ITI what was realistic within his price range. ITI engineers returned
quickly with various options, along with recommendations their experience had taught
them would deliver the most oversight and control for the company. Mitch says, “When
you trust somebody, you are willing to take the advice.”
Lancaster had been frustrated that the three pieces of software his company was
using did not provide the managerial control he needed to insure his machines were
up and running properly without needless service delays.
“None of the three pieces of software we had helped us get a big picture of how we
were doing, what we were doing right and wrong, who was working hard and who was
not, the things you want to know when you’re a manager,” he says. ITI, on the other
hand, delivered a solution that fits his needs so well, Lancaster says it is helping
make ATM USA a better company. “It’s a time saver,” he says. “Everything from a
service standpoint is within one program. It’s automated so that we have real time
data. And from a manager’s perspective, I can drill down to see who has service
calls open and for how long.”
ATM USA now has a software application that is in sync with its internal processes
and service goals. Features include an intuitive GUI that constantly updates with
percentages, correlating to how many machines are online and working properly. Below
a certain percentage, the interface turns red. “It’s always on my screen,” Lancaster
says, “and it refreshes every few minutes. Then I can drill down to see exactly what
is going on. I can immediately identify a problem.”
About Interface Technologies (ITI)
ITI is a leading business technology consulting firm, a custom software development
enterprise, and a technical resource to the legal community. Since 1992, ITI has
helped global companies, local companies, startups, and members of the legal
community achieve their goals and objectives. Visit ITI on the Web at
www.iticentral.com
# # #
Web Site = http://www.iticentral.com
Contact Details = Media Contact:
Diane Pettus
Pettus.Inc
919-542-7463
dpetus@pettusinc.com
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