Released on = August 16, 2006, 2:24 pm

Press Release Author = eGain Communications

Industry = Software

Press Release Summary = Webinar to focus on web self-service evolution, innovation
and best practices that maximize customer adoption

Press Release Body = Mountain View, Calif. (August 16, 2006): eGain Communications
Corporation (OTC BB: EGAN.OB), a leading provider of customer service and contact
center software for in-house or on-demand deployment, today announced that it will
host an online seminar featuring JupiterResearch on Wednesday, August 22nd, from
11:00 am to noon Pacific Time. The webinar will focus on the evolution of web
self-service from a tactical cost reduction tool to a strategic differentiator that
can boost online user adoption, enhance customer experience, and increase sales.

JupiterResearch has been tracking the evolution of web self-service over the last
seven years, and has identified three distinct stages of its evolution - from
Self-Service 1.0 to Self-Service 3.0. Leveraged by leading companies that excel in
customer service, Self-Service 3.0 represents the most innovative and comprehensive
approach to self-service that can set new standards in user adoption and customer
experience, while increasing sales and strengthening brand loyalty. JupiterResearch
will walk the audience through this evolution and provide insights into Self-Service
3.0 - what it is and how businesses can benefit from it.

eGain delivers the industry\'s most comprehensive, proven and flexible customer
interaction management solution, including web self-service, to world-class clients.
Co-presenting with Jupiter, eGain will speak about self-service innovations and best
practices implemented by its blue-chip clients worldwide.

Featured Presenters
- Zachary McGeary, Associate Analyst for Web Technologies and Operations,
JupiterResearch
- Don Muchow, Senior Solutions Manager, eGain

Date and Time of Event
Wednesday, August 22nd, from 11:00 am to noon Pacific Time.

How to Register
To register, please fill out the registration form at:
http://www.egain.com/pages/egain_webinar_06aug.asp?source

Web Site = http://www.egain.com

Contact Details = A: 345 E. Middlefield Road
Mountain View, CA 94043
P: 650-230-7532
F: 650-230-7600
E: jabayan@egain.com