Released on = September 29, 2006, 9:21 am

Press Release Author = Jan Horna / HorMart Ltd.

Industry = Internet & Online

Press Release Summary = Brno, Czech Republic - September 29, 2006 - Customer support
is crucial in the web hosting business. Web hosts looking to improve their customer
support performance will benefit from a new service available at HosTest.net. The
testing and audit service of HorMart Ltd. gives the feedback on how customers are
treated.

Press Release Body = WHAT: Web hosting companies can choose among three basic
services. If a web host would like to see the business through the eyes of its
customer, then the individual customer support audit is the best option. Competitors
benchmarking answers the question "Do competitors provide better support to their
customers?" The third option suits web hosts targeting new markets. It brings review
of the customer support level standards in different markets.

WHY: An efficient customer support is one of the key elements that attract the
customers - web site owners. From audit results the web hosting providers learn if
customer support operations add the real value to their customers.

WHO: Company HorMart has developed a sophisticated methodology for measuring the
performance of web hosts\' support teams over the last two years. The testing runs in
non-stop 24/7 mode and includes both non-professional and expert questions
simulating customers with different backgrounds.

HOW: The audit program covers multiple communication channels: e-mail, phone, live
chat. The quality of the response to each testing question is evaluated according to
five-point scale. E-mail answers have an additional parameter: the response time.

WHERE: The audit service offered at HosTest.net is designed for web hosting
providers all around the globe. Currently the testing service is available only in
English.

Company HorMart, based in Brno, Czech Republic, has focused in the web hosting
industry since 2000. HorMart, a privately held audit and market research company,
has been successful in providing performance improvement tools for leading web
hosting providers.

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Web Site = http://HosTest.net

Contact Details = Contact: Jan Horna, HorMart Ltd.
Phone: +420 777 233966
E-mail: info@HosTest.net
Web site: http://HosTest.net

HorMart Ltd.
Puskinova 8, 796 01 Prostejov
Czech Republic, EUROPE