Telephony and Sugar Open Source CRM Integration in Telesis IP PBX systems
Released on = November 7, 2006, 6:52 am
Press Release Author = Telesis A.S.
Industry = Telecommunications
Press Release Summary = Telesis A.S. announces that it easy now for any size businesses to deploy integrated Telephony and CRM capabilities with using Telesis IP PBX systems.
Press Release Body = The new release of the XCom, which is the API client for Telesis IP PBX systems, is capable of searching automatically SugarCRM records in the common database according to the received Caller ID information from TDM or IP network.
SugarCRM is very popular commercial-open source Customer Relations Management software. SugarCRM is available as a free download as well as a commercially packaged solution.
The integarted Telephony-CRM solution is made up of three main components: 1. A Telesis IP PBX system ( Telesis X1 or PX24 ) running Xymphony API server 2. A Server PC running SugarCRM 3. SugarCRM and XCom users with individual PCs
Mumin Guler ,Deputy General Manager of Telesis A.S, says that "XCom is a powerful API client performing various tasks such as dialing, call transfer, call retrieve, conference, and display of status of ports within the Telesis IP PBX. Combining both Telephony and CRM provides a total solution, easy to use but also advanced. Installing the new release XCom just takes some minutes for the present Telesis IP PBX systems".
About Telesis A.S. Established in 1983, Telesis has grown rapidly as a leading-edge provider of solutions for circuit and packet switching applications. With over 20 years' experience, Telesis has delivered to its customers over 2.5 million circuits and channels.
For more information visit http://www.telesis.com.tr
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