Stellar Call Centres wins deal with mobile telecommunications provider
Released on = February 14, 2007, 2:52 pm
Press Release Author = Stellar
Industry = Telecommunications
Press Release Summary = Stellar expands Adelaide contact centre to support new mobile telecommunications provider client
Press Release Body = Stellar Call Centres, a leading Australian outsourcing provider, today announced that it has signed an agreement with one of Australia's largest mobile telecommunications providers to provide inbound sales to support significant growth in call volumes.
The 80-seat inbound sales solution will run from 8am till midnight, seven days a week, and will help support the continued growth of the mobile telecommunications provider.
To provide the required capacity for the work, Stellar Call Centres has expanded their Adelaide-based contact centre in South Australia by taking up an additional building floor.
The client selected Stellar Call Centres due to their ability to ramp-up so quickly, the responsiveness and flexibility of their management team and their demonstrated telecommunications industry experience.
Stellar Call Centres has developed strategic partnerships with other divisions of the client's business over the past eight years, providing a variety of contact centre outsourcing solutions, including customer care, billing, information services and sales.
"The mobile telecommunications industry faces increasing competitive pressure and the need to differentiate offerings to win and retain customers," said Steve Morphett, Chief Executive Officer of Stellar Call Centres. "Stellar is a pioneer in serving the telecommunications industry, having extensive experience managing contact centre services for landline, mobile phone and Internet service providers. We look forward to building on our relationship with this important client, and continuing to support their growth and ongoing success".
The inbound sales service will initially operate for 12 months, and may extend for a further term dependent on client requirements and the results achieved.
About Stellar Stellar is a leading global business process outsourcing provider, with over 6,000 employees across 19 contact centre sites across Australia, Philippines, Canada and UK. In addition to contact centre outsourcing, Stellar also specialises in document management, workflow automation technology and outsourcing solutions. Stellar's consistent service quality across various communication channels helps clients reduce operating costs, improve quality levels and increase revenue and profitability. Stellar's award-winning Open Book Management culture is the key to their success. The company serves a range of clients in the telecommunications, utilities, transport, finance, government and manufacturing industries. For more information, visit www.stellarccs.com
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