Released on = May 10, 2007, 2:55 pm

Press Release Author = Alba Spectrum Group

Industry = Computers

Press Release Summary = Microsoft Dynamics GP ERP support is available from several
types of support providers: Microsoft Business Solutions, MBS partners, GP
independent consultants. In this small review we will review these options

Press Release Body = Alba Spectrum Group, http://www.albaspectrum.com ,
1-866-528-0577, help@albaspectrum.com

Microsoft Dynamics GP ERP support is available from several types of support
providers: Microsoft Business Solutions, MBS partners, GP independent consultants.
In this small review we will review these options:
. MBS. With Microsoft Great Plains you can purchase support in the form of support
cases pack directly from Microsoft Business Solutions technical support. In this
scenario, you can login to GP Customer Source and place support case online - this
is preferred by MBS. If you have purchased Deluxe annual support from Microsoft -
you may have an option of unlimited free support cases - you should check you plan.
Please, note however that case support scenario doesn't include large portions of
support, such as implementation, modification, major reporting, integration with
legacy applications, etc.
. GP VAR. Another possibility is when you have custom logic in your system - in
this scenario Microsoft tech support typically doesn't support third party custom
logic - you will need to work with GP customization or ISV partner. Custom logic
examples are: Microsoft Dexterity, Modifier with VBA, ReportWriter, Crystal Reports,
SQL Server Reporting Services or SRS, GP Integration Manager with VBA scripting or
translation logic, eConnect and other types of programmed integration logic
. Independent consultant. Sometimes you work with independent implementation
consultant, who typically sell the software being associated with one of MBS VARs

If you like us to help you with GP support, give us a call: 1-866-528-0577,
help@albaspectrum.com


Web Site = http://www.albaspectrum.com

Contact Details = Andrew Karasev, Alba Spectrum Group, http://www.albaspectrum.com
serving GP customers in Chicago and Houston metros: Dallas, Naperville, Aurora,
Sugar Land, Rosenberg, Plainfield, Joliet, Bolingbrook, Schaumburg, Batavia, Elgin,
Galveston, Romeoville, Downers Grove, Lisle, Darien, Oakbrook, Hinsdale, Wheaton,
Lombard, Villa Park, Lincolnwood, Oswego, Montgomery. If you have GP customization
and are ready to remote support - we can help you virtually at any given place in US
or Canada, Australia, New Zealand, South Africa or Europe