Released on = August 21, 2007, 8:21 am

Press Release Author = Donna Kudarenko

Industry = Computers

Press Release Summary = G2G3 (www.g2g3.com), the leading global provider of IT
communication and gaming solutions, has launched Polestar 20000, an exciting new
simulation which provides awareness and understanding of the international ITSM
standard, ISO/IEC 20000.



Press Release Body = G2G3 (www.g2g3.com), the leading global provider of IT
communication and gaming solutions, has launched Polestar 20000, an exciting new
simulation which provides awareness and understanding of the international IT
Service Management (ITSM) standard, ISO/IEC 20000.

ISO/IEC 20000 is the first worldwide standard specifically aimed at IT Service
Management. ISO/IEC 20000 promotes an integrated process approach to the effective
delivery of quality managed services which meet business and customer requirements.
This holistic approach requires a cohesive and coordinated effort across the entire
business.

Polestar 20000 addresses this challenge in the form of a high-impact simulation
which brings quality service management to life in the context of a realistic and
exhilarating scenario. Participants taking part in the Polestar 20000 simulation
rapidly understand the requirements and benefits of attaining the ISO/IEC 20000
standard.

The Polestar 20000 simulation will help organizations looking to address governance
and other regulatory pressures through driving measurable service quality
improvements within IT. The Polestar 20000 simulation will also provide competitive
advantage and add significant value to training providers offering the Service
Quality Management (SQM) certification program.

Mark Ross Sutherland, CEO, G2G3, said: "More and more organizations are looking to
achieve the ISO/IEC 20000 standard in order to demonstrate their commitment to
ongoing improvement of IT services. Polestar 20000 can accelerate achievement of
ISO/IEC 20000 through creating a shared understanding, commitment and impetus to
improve".

Industry analysts have also recognized the growing market importance of the ISO/IEC
20000 standard. In a January 2007 research report, Gartner Inc. stated: "By
year-end 2008, at least 60 percent of relevant public-sector sourcing deals, and at
least 30 percent of relevant private-sector sourcing deals, in mature
information-and-communication-technology economies will demand ISO/IEC 20000
certification in their requests for proposal (0.6 probability).".*

The Polestar 20000 simulation is available to license directly from G2G3 and will be
showcased at the itSMF USA Conference on September 16-19, Charlotte, NC.

For more information contact:

Donna Kudarenko at dk@g2g3.com or + 44(0) 131 461 3333

* Gartner Inc., "Hype Cycle for Regulations and Related Standards, 2007". Simon
Mingay et al, January 2007



Web Site = http://www.g2g3.com

Contact Details = Press Contact - Donna Kudarenko, email - dk@g2g3.com
14 The High Street, Lasswade, Edinburgh, UK
+44 (0) 131 461 3333