Released on = August 31, 2007, 4:46 pm

Press Release Author = Alba Spectrum Group

Industry = Computers

Press Release Summary = Microsoft Dynamics GP version 10.0 was released in Summer
2007 and now there is the season of GP software upgrades from earlier versions: 9.0,
8.0, 7.5, 7.0, 6.0, 5.5, 5.0, 4.0 and GPA for DOS migration to Dynamics GP. If you
are on non Microsoft SQL Server version, such as Pervasive SQL 2000/Btrieve or
Ctree/Faircom - you need one additional step - Migration to Microsoft SQL Server GP
version

Press Release Body = Alba Spectrum Group, http://www.albaspectrum.com
help@albaspectrum.com 1-866-528-0577, 1-630-961-5918

Microsoft Dynamics GP version 10.0 was released in Summer 2007 and now there is the
season of GP software upgrades from earlier versions: 9.0, 8.0, 7.5, 7.0, 6.0, 5.5,
5.0, 4.0 and GPA for DOS migration to Dynamics GP. If you are on non Microsoft SQL
Server version, such as Pervasive SQL 2000/Btrieve or Ctree/Faircom - you need one
additional step - Migration to Microsoft SQL Server GP version. Nationwide remote
support is possible due to the availability of such technologies as web sessions
(gotomeetings and others), VPN connections and Remote Desktop Connections. In this
small article we would like to share with you GP support techniques:
1. Web Sessions. This technology allows remote support engineer and your GP user
see the same screen and transfer keyboard and mouse control to each other as needed
plus be in phone conference either via phone conferencing or such technologies as
skype. VOIP allows GP support engineers to call US customers from such traditional
offshore support locations as India or Philippines
2. GP Project Management and Specking out. The remote support practice shows that
PM should be done locally in USA to provide industry knowledge and English language
proficiency. Project Managers who serve you have at least 7 years of local US Great
Plains Dynamics implementation experience. The offshore technology scenarios at
this time require US based consultants as lead project managers and estimators
3. Ongoing Support. Remote support technology allows you to save on ongoing GP
support. Such issues as batch posting crash, where consultant needs to recover
SY00500 and SY00800 tables, for example. Also for earlier GP version, such as prior
to 9.0 hanging user kicking out is also support scenario - you have to either kick
out user from GP system interface or use delete activity where userid

Web Site = http://www.albaspectrum.com

Contact Details = Alba Spectrum Group, http://www.albaspectrum.com
help@albaspectrum.com 1-866-528-0577, 1-630-961-5918, serving GP customer USA
nationwide