Wrong mobile phone tariffs consuming GBP 8bn a year
Released on: January 22, 2008, 4:31 am
Press Release Author: Shally
Industry: Consumer Services
Press Release Summary: As a result, a fifth of users admitted receiving bills for more than they expected. \"People should check their monthly bill regularly,\" said Rob Barnes, Moneysupermarket\'s head of mobiles.
Press Release Body: Mobile phone market is booming at unprecedented rate. But due to confusion about phone tariff, cell phone users could be wasting £8bn a year, according to Money market survey. One of the biggest problems is a lack of awareness of contract details, and about how people use their phones in practice, Moneysupermarket said.
One in seven customers questioned did not know how many free minutes they have, while one in six was unsure how many texts were included. A similar proportion could not say what they paid for their monthly line rental.
As a result, a fifth of users admitted receiving bills for more than they expected. \"People should check their monthly bill regularly,\" said Rob Barnes, Moneysupermarket\'s head of mobiles.
\"The reason mobile phone operators can offer such good contract deals is by charging customers for additional services,\" he added.
He urged consumers to read through their phone contract and make sure they understand the cost of any extra calls or text messages.
\"If they\'re using up all their allowance it\'s worth considering a move to a different tariff with more inclusive minutes and texts - it could save a lot of money in the long run,\" he added.
Moneysupermarket said users often do not know how many minutes or texts are included in their monthly package, or how many they actually use. This leaves them prone to incurring extra charges, which could add up to £130 each per year.
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