Released on: March 19, 2008, 3:01 pm

Press Release Author: Alba Spectrum Group

Industry: Computers

Press Release Summary: Modern VPN and web session technologies allow you to receive
ERP remote support and by attending the same session as your supporting technician,
you can communicate on what is the problem plus contribute to problem resolution
scenario

Press Release Body: Modern VPN and web session technologies allow you to receive ERP
remote support and by attending the same session as your supporting technician, you
can communicate on what is the problem plus contribute to problem resolution
scenario. In fact, it is even better to have somebody, who supports multiple SB1
customers nationwide and aware about all the potential problems and known cases,
than somebody who serves you locally, but have to do very different implementation
assignments every new day. Let's review remote connection and support techniques:
1. VPN or virtual private network. This technology could be realized in hardware or
in software. Hardware option is when your router supports VPN and software is when
you enable VPN on one of your servers. Having VPN connection channel, SB1 support
engineer connects to your network and use remote desktop connection to your
application server to work with SAP B1 application. Please, note that in VPN
connection you do not share the same screen with supporting technician as you do in
web session
2. Web Session. Popular options are WebEx and Gotomeeting. These technologies
allow you to see the screen of each attendee, where you can switch attendee desktops
as needed. Plus, you use either hosted by web session provide conference phone
number, of use popular voip technologies such as skype. Skype is especially popular
in international support environments, where regular phone calls might be too costly
3. SAP Business One support specifics. SB1 is self contained application, which
does not require tight integration with peripheral technologies, and so it is very
convenient in remote support, at it doesn't require synchronous involvement of your
IT people
4. Remote centralized deployment. We recommend remote ERP installation, initial
data conversion, modules and system settings and then transferring and implanting it
onsite on your SQL Server. This streamlines the installation and implementation
phase


Web Site: http://www.albaspectrum.com

Contact Details: Andrew Karasev, Alba Spectrum Group, http://www.albaspectrum.com
help@albaspectrum.com 1-866-528-0577, serving ERP customers since 1994. In 2008 we
have promotion campaign in SB1 so, we'll send to your place our Sales Engineer and
implementation consultant at no cost to you in travel and lodging, you only pay
regular hourly rates. Please visit our information portal Pegas Planet:
http://www.pegasplanet.com